I recently flew with Singapore airlines. SFO-HKG-SIN. I ordered a gluten free meal for all legs of the journey. Their website allowed me to do this whilst booking my flights.
I was excited for my gluten free meals as I had heard great things about Singapore airlines but a couple of things left me concerned that my meal may not be the safest…
Firstly, one of my meals arrived with a packet of wheat crackers on my tray!?! Luckily I noticed this before eating them or I would have been really sick. I’m really not sure how on earth this came to be on my tray but there was no other side in it’s place so it looked like it had been deliberately put there. Worrying!
Secondly, I noticed that one or two of my meals were labelled as “low gluten”. Does this mean that my meal contained some gluten? :-/ As a celiac, there are extremely serious consequences if I eat anything gluten containing so I didn’t want to risk it. I always bring my own food when I fly incase of situations such as this but it’s always disappointing and extremely disconcerting when I don’t get to enjoy a safe meal like the other passengers. 🙁 I’m looking further into this, and the safety of gluten meal airplane meals in general, so hopefully I”ll have some interesting information for you soon!
Dinner on the way out was chicken and veggies, not bad. This was the meal which came with a side of wheat crackers. Breakfast was eggs and veggies and lunch was some kind of spinach and veggie mix.
My meals on the return flight were better. Lunch was cheesy potatoes and veggies. Dinner was chicken with sweet potato and breakfast was spinach and veggies again. No wheat crackers this time!
EXCITING UPDATE: I contacted Singapore Airlines to let them know that IÂ received wheat crackers with my gluten-free meal and sent them photographs as evidence. I received a call from their customer service department today (They actually have a great customer service department rather than the usual call centre which most airlines have!) to tell me that because of my persistence, Singapore Airlines are now introducing special checks on ‘special meals’ received from the catering company for their flights.
Special meals will now be checked by catering staff as the meal leaves the facility and also by the Singapore Airlines crew when it arrives on the flight and again before it’s handed to the customer. Â Woohoo! I helped change something which will help gluten free travellers stay safe! 🙂 Proof that suffering in silence isn’t the way to make changes. Tell companies and restaurants why you are disappointed and maybe they will do something about it. 🙂
Have you flown gluten free with Singapore Airlines? What did you get to eat?